The importance of friendly customer service: 6 tips from Zappos

Tony Hsieh, the former CEO of online shoe retailer Zappos, talks about what friendly customer service means and why it's so important.

Ultimate FAQ:Zappos, What, How, Why, When - FasterCapital

Best of Zappos Customer Service Stories, by Alessia Fabbioni

5 (out of the book) CX lessons from Zappos

Why Your Company's Customer Service Culture Matters (Infographic)

ZAPPOS' Social Media Customer Service Performance - Juphy

Ultimate FAQ:Zappos, What, How, Why, When - FasterCapital

Zappos' Santa Claus feat leaves big shoes to fill

How to Build a Customer Service Policy That Delights Customers

[Solomon, Micah] on . *FREE* shipping on qualifying offers. Ignore Your Customers (and They'll Go Away): The Simple Playbook for

Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience

Ultimate FAQ:Zappos, What, How, Why, When - FasterCapital

Ultimate FAQ:Zappos, What, How, Why, When - FasterCapital

Follow These 9 Steps to Copy Zappos' Exceptional Customer Service Strategy