Multiplayer MineCraft on the PlayStation

I've been trying to get MineCraft on our PlayStation to work with multiplayer for ages without any success. I could see friends, but my kids couldn't see or add friends and couldn't join any remote multiplayer games. They kept getting messages like: "You need permission. You cannot add friends because of how your Microsoft account

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Connecting to multiplayer world” never connects to my friends world, she can't join me and I can't join her. It just says “connecting to multiplayer world” for what feels like forever, and

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