Learning from Incidents

Jessica DeVita (Netflix) and Nick Stenning (Microsoft) have been working on improving how software teams learn from incidents in production. In this article, they share some of what they’ve learned from the research community in this area, and offer some advice on the practical application of this work.
This article shares how software teams learn from incidents in production, what the research community has learned in this area, and offers some advice on the practical application of this work.

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